Privacy Policy

Last updated: December 1, 2025

1. Introduction

ScoutzOS ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide, including:

  • Name and contact information (email, phone number, address)
  • Account credentials (username, password)
  • Payment information (processed securely through Stripe)
  • Professional information (company name, role, license numbers)
  • Property and investment data you input into the platform

2.2 Automatically Collected Information

When you access our platform, we automatically collect:

  • Device information (browser type, operating system)
  • IP address and location data
  • Usage data (pages visited, features used, time spent)
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send administrative notifications and updates
  • Respond to customer service requests
  • Analyze usage patterns to improve user experience
  • Detect, prevent, and address technical issues or fraud
  • Comply with legal obligations

4. Information Sharing

We may share your information with:

  • Service Providers: Third parties that help us operate our platform (hosting, analytics, payment processing)
  • Business Partners: With your consent, we may share data with integrated services (Zillow, lenders, etc.)
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

5. Data Security

We implement industry-standard security measures including encryption, secure servers, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict certain processing
  • Data portability
  • Withdraw consent at any time

6.1 California Residents (CCPA)

California residents have additional rights under the CCPA, including the right to know what personal information is collected, the right to delete, and the right to opt-out of the sale of personal information.

6.2 European Users (GDPR)

If you are in the European Economic Area, you have rights under the GDPR including access, rectification, erasure, and the right to lodge a complaint with a supervisory authority.

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience. You can control cookies through your browser settings. Disabling cookies may limit some functionality.

Types of cookies we use:

  • Essential: Required for the platform to function
  • Analytics: Help us understand usage patterns
  • Preferences: Remember your settings and preferences

8. Data Retention

We retain your information for as long as your account is active or as needed to provide services. We may retain certain information for legal, accounting, or compliance purposes.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or platform notification. Your continued use of our services constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

  • Email: privacy@scoutzos.com
  • Address: 123 Innovation Drive, Austin, TX 78701